With support & maintenance agreement
€100/hour
Preferential rate from Monday to Friday, 08:30–18:00.
2026 pricing
Know how you will be billed before work starts.
These public rates are the starting point. The quotation or agreement confirms the scope, applicable rate and any conditions before Sumatoni starts the work.
Amounts excl. VATBilled per engineerQuarter-hour increments
Support rates
Support rates
Support is billed for the time actually worked, rather than through a per-user bundle.
Without support agreement
€120/hour
Standard rate from Monday to Friday, 08:30–18:00.
Need help outside office hours?
It is available on request and after confirmation by Sumatoni. Receiving an email outside office hours does not, by itself, trigger a surcharge.
View out-of-hours conditions
For customers with a support and maintenance agreement, the €100/hour office-hours rate is the reference.
| Period | Multiplier |
|---|---|
| Weekdays · 07:00–08:30 | ×1.5€150/hour |
| Weekdays · 18:00–24:00 | ×1.5€150/hour |
| Weekdays · 00:00–07:00 | ×2€200/hour |
| Saturday and Sunday · all day | ×2€200/hour |
The surcharge applies only when the customer requests immediate work outside office hours and Sumatoni confirms immediate handling. Without an agreement, availability and the applicable rate are confirmed before any work starts.
Urgent out-of-hours mobilisation€75
Concrete example
An email received at 06:30 and handled from 08:30 is billed at the normal rate. If the customer also calls for immediate action at 06:30 and Sumatoni accepts it, the ×2 rate and €75 mobilisation fee apply.
Travel
Travel and parking€55
How time is counted
- Remote work is billed per quarter hour started.
- A remote intervention of less than five minutes during office hours is free when no control of a PC or server is required. Several short interventions on the same day may be grouped and billed per quarter hour.
- For an on-site intervention, the first hour started is due; subsequent time is billed per quarter hour started.
- Urgent P1 and P2 requests must be reported by telephone and email. Sumatoni confirms the priority, availability and immediate handling before the surcharge and mobilisation fee apply.
- The €75 mobilisation fee is charged once per confirmed out-of-hours incident.
- Planned work outside office hours follows the conditions agreed in the quotation or contract.
Substantial projects
Adapted conditions for planned volumes.
For a substantial project or a genuinely predictable volume of hours, adapted commercial conditions may be agreed in advance. They reflect the scope, schedule, committed resources and volume, and are written into the quotation or agreement before work begins.
Projects, maintenance and support are priced differently
Projects
We estimate the work required and include a reasonable reserve for unforeseen issues. This keeps the price predictable even when execution brings a few surprises. If the scope changes, we discuss it before adapting the quotation.
Maintenance
The known recurring effort is assessed and agreed as an annual amount, with monthly payment possible.
Support
Assistance is billed for actual usage under the rates and conditions above.
Rates valid for 2026 and stated excluding VAT. A signed quotation or agreement prevails where it contains specific conditions.
Want a realistic first estimate?
Describe the environment, the planned work and the timing. Sumatoni can then indicate the sensible pricing basis without forcing you through a sales presentation.